Hotel search

• How to search for a hotel?
  Answer: You could make your search using the search engine, which includes:

  1. Location
  2. Check in date
  3. Check out date
  4. Number of nights
  5. Number of persons


• How to choose what room to stay in:
  Answer: Before booking you will have a list of the types of accommodation according to the criteria and the number of persons you indicated while searching!


• I sent a booking request, but that request has not been answered.
  Answer: Did you check the spam folder of your e-mail? We will contact you by e-mail!


• What should I do if the hotel I chose offers no more available rooms?
  Answer: We will get in touch with you to offer an alternative hotel, taking into account destination, location and price!


• How many days in advance do I need to book?

  Answer: The sooner, the better. An early booking is a guarantee for your holiday actually taking place!

Hotel prices

• Does the price indicate the money paid per person or does it regard the use of the hotel room itself?
  Answer: All the prices regard the use of one hotel room in EURO!


• Are other fees and VAT included in the price?
  Answer: The price includes all additional fees and taxes. Some hotels do not include resort tax, so you need to pay that when you arrive, but you will be informed in advance if that is the case!


• Do you have discount for children?

  Answer: All hotels offer children's discount - they vary with the age. Tripto.bg takes into account the discount and it is reflected in the final price. In order to calculate the discount according to that scheme, you need to provide us with all the details – accurate age at check in etc. – when booking!

Payment

• How do I need to pay my vacation?
  Answer: If you are booking with tripto.bg you can use the following payment methods:

  1. Bank payment(links)


• What are the general conditions related to hotel booking?

  Answer: You can familiarize yourself with the general conditions here!

Confirmation

• When and how will my booking confirmation be released?
  Answer:

  • Option 1: If there are available rooms – at the moment of booking.
  • Option 2: If the room is on request – within 24 hours.


• What do I need to do if I decide to cancel my booking?
  Answer: Within the cancellation period (which varies depending on the hotel you booked in), you have no right to make a cancellation, otherwise you will be charged a fee!
  During the pre-cancellation period you can cancel and modify your booking (if you have the option to do so)!


• What is the method of getting my money back when booking cancellation has taken place?

  Answer: That method is indicated in the general conditions.

Arriving in the hotel

• What documents do I need to show to the reception personnel in the hotel?

  Answer: You need to show the voucher we are going to provide you with (we will send it to you via email) and id documents! Some hotels require child birth certificates.