TRIPTO.BG is online reservation system, owned by VMP Travel Ltd., Sofia, Bulgaria. Certificate for Touroperator: N РК-01-8126 from 12.03.2020. Responsibility of Touroperator,
 an insurance policy N 13052410000237/02.04.2024, validity 21.04.2024 – 20.04.2025 of ZK LEV INS JSC , Sofia, 1700, № 67 А "Simeonovsko shose" Blvd.

Contact details:
T: 070020310
E: security@tripto.bg

General

VMP Travel Ltd respects your privacy and is committed to protecting it. This Privacy Statement is meant to inform you of how we collect, use and protect your personal information, and the choices you have in this regard.

How we collect information

VMP Travel Ltd may obtain information about you in connection with our service offerings in several ways, including through online reservation system tripto.bg, travel agents and database networks. For example, personal information is generally collected in connection with a hotel reservation you make using our online reservation system.

Types of information we collect

VMP Travel Ltd generally collects only such personal information as is reasonably necessary to facilitate reservation. Such information may include without limitation such basic information as your name, address, telephone. Other information collected may include travel agent information. VMP Travel Ltd generally does not require or request any "sensitive data", that is, information pertaining to racial or ethnic origins, political or religious beliefs, union membership, health or sex life. However, we may collect certain sensitive data solely in order to facilitate the accommodation of any special considerations you may have in connection with your reservation, such as special medical or dietary requirements. In addition, sensitive data could be inferred from your group or loyalty program information, or from other special preferences you may provide in connection with your reservation. However, VMP Travel Ltd does not use or share any such information for any purpose other than as described below. How we use your information

We use your personal information to facilitate the provision of our services, and allow your chosen hotel company, travel agent or other service provider to provide its services to you. Specifically, your personal information is used to process your hotel reservation.

We may use your personal information in order to update you with our marketing activities. However, you may opt-out of receiving such information at any time. We have no control over whether your personal information is used for marketing or other activities by your hotel company, travel agent or other intermediary.

Who we share your information with; Your information and third party companies

VMP Travel Ltd does not sell, rent or lease your personal information to others. VMP Travel Ltd will not share your personal information with third parties except in connection with the provision of our services to you and/or your hotel company, travel agent or other intermediary. We have no control over whether your personal information is used for marketing or other activities by your hotel company, travel agent or other intermediary.

VMP Travel Ltd will not otherwise share personal information with any other third parties without your permission, unless we assess such disclosure to be required by law.

Your choices, privacy preferences and opting out

Since we generally only provide information to your hotel company and travel agent, if you do not wish for such third parties to obtain your personal information, then please be aware that we may not be able to process your request. If you still do not wish for us to share your information with such parties, then contact our Privacy Office at the contact information listed below. If you do not wish for your personal information to be disclosed to any of our third party service providers, please contact our Privacy Office at the contact information listed below. Within a reasonable time after receiving your request to not distribute your personal information to such third parties, we will either cease any further distribution to such third parties or notify you if such cessation is not reasonably practicable. Please keep in mind that if VMP Travel Ltd cannot disclose or share your information with such third parties, then we may not be able to provide you with all or certain of our reservation or other services.

VMP Travel Ltd may send marketing information about its products and services to its affiliated travel agents, hotel companies and other business partners, but such marketing information generally will not contain your personal information. VMP Travel Ltd generally does not send marketing information to individual providers of personal information. However, if you are VMP Travel Ltd marketing materials and do not wish to receive such materials, please contact our Privacy Office at the contact information listed below. VMP Travel Ltd generally has no control over the marketing and other onward distribution activities of travel agents, hotel companies and other participants in your requests.
VMP Travel Ltd will make all reasonable efforts to honor your preferences.

Cookies

Our Web site uses "cookie" technology. A cookie is an Internet mechanism composed of a small text file containing a unique identification number that permits a Web server to send small pieces of information or text by means of your browser and place them on your computer's hard drive for storage. This text lets the Web server know if you have previously visited the Web page.

Cookies by themselves cannot be used to find out the identity of any user. VMP Travel Ltd uses cookies to collect and maintain data that helps the company determine which areas are most popular with users and improve and update the content on the Web site. Please be aware that unaffiliated third-party companies may advertise on or have links on various pages of the VMP Travel Ltd Web site. These third-party companies may use cookies to collect information about you when you "click" on their advertising or content or link. This practice is standard in the Internet industry. Due to the way the Internet operates, VMP Travel Ltd cannot control collection of this information by third parties, and third-party cookies are not subject to this Privacy Policy.

Access to and accuracy of your information

VMP Travel Ltd strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain data accuracy. Upon request to our Privacy Office, we will use all reasonable efforts to provide you with access to your information, including the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your data. Certain areas of VMP Travel Ltd website may limit access to specific individuals through the use of passwords and other personal identifiers. Certain personal information stored on VMP Travel Ltd system is routinely deleted as it determined to become irrelevant. However, such routine deletion practices vary with respect to different services and types of information and some information may be stored indefinitely.
The most effective way to ensure the accuracy of your personal information in our records is to take care that you, your hotel, your agent or other intermediary inputs your information correctly.

Keeping your information secure

VMP Travel Ltd is committed to protecting the information that you and our customers and business partners provide to us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, VMP Travel Ltd has in place appropriate physical and managerial procedures to safeguard the information we collect.
Our data centers and system employ various layers of access codes and monitoring to prevent unauthorized access, and authorized access to your personal information is generally restricted to our representatives with a reasonable need for such access.

Each VMP Travel Ltd employee is generally subject to a confidentiality agreement, which would further restrict unauthorized disclosure of your personal information.

Changes to this Privacy Statement

If there are updates to the terms of VMP Travel Ltd Privacy Statement, we will post those changes and update the revision date in this document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Privacy Statement, VMP Travel Ltd will use all commercially reasonable efforts to post notice of such change prior to implementation.